General invoicing terms

General invoicing terms and conditions

The general invoicing terms and conditions apply to the invoicing policy and practices of Primehotels Oy 1801261-6 and Hotelli Linnanpuisto Oy 2181931-4 (hereinafter referred as Primehotels). Primehotels may issue invoices to companies who meet the invoicing terms and conditions and credit requirements set by Primehotels. As a rule, Primehotels does not issue invoices for events or accommodation.

Invoices can be issued to a solvent Finnish company, school, municipality or government agency. Finnish corporate clients can also be invoiced, if the company is solvent. As a rule, Primehotels does not invoice unions, foundations or associations. However, solvent or state-owned organisations can be invoiced, as an exception.

Invoices cannot be issued to private persons, business or sole proprietors, general or limited partnerships.

Separate contract and payment terms can be agreed upon for invoicing domestic or foreign tour operators or travel agencies. As an exception, foreign corporate clients can be invoiced, if the company is large and solvent.

Responsibilities of the customer

The customer is responsible for reservations where invoicing has been agreed on as a payment method. The customer’s representative must prove, upon request, that they have the right to purchase products on the customer’s account.

Invoicing method

In general, Primehotels sends all invoices as e-invoices. If e-invoicing is not possible, the invoices will be sent by email. In this case, an invoice fee valid at the time will be added to each invoice.

Reservations to be invoiced

Reservations with invoicing as a payment method must always be agreed on in advance. Only reservations made directly in the hotel, through the hotel website, sales office, or GDS channels can be invoiced. For each reservation, invoicing must be agreed on in advance with a salesperson or a person making the contract. This also applies to the reservations made via GDS channel. If invoicing has not been agreed on in advance with a salesperson or a person making the contract, the reservation must be paid on spot upon arrival in cash or by credit card. The invoiced amount must be at least €120 (including the invoice fee of €20). If the total amount is less than €120, the invoice will not be issued. In this case, the reservation must be paid on spot in cash or by credit card.

Credit information checks

We check the credit information of the customers to be invoiced with a credit reference agency available at the time. If credit information cannot be obtained or it is not available (for example, companies who have not yet completed their first accounting period), invoicing will not be accepted as a payment method. In this case, the reservation must be paid on site, either in cash or by credit card.

Payment terms

Invoices must be paid within 14 days of the invoice being issued. Exceptions may be made on the basis of an annual contract. The financial management makes the decisions on extending the 14-day payment term. The payment must be done in the salesperson’s account and using the reference number included in the invoice.

Invoice fee

Invoice fee of €20 will always be charged, unless otherwise agreed in the contract with the company.

Primehotels reserves the right to change these terms and conditions, including during the contract period. Any change in terms and conditions will be announced on Primehotels’s website.

For more information: accounting@primehotels.fi

Information needed for checking the acceptance for invoicing:

Billing address

Official name of the company
Business ID:
Billing address*:
(*street address, postal code, city)
E-invoicing address (EDI code):
Electronic invoicing address (email):
Contact person’s email: